Cancellation and Refund Policy

All deposits, purchases, and fees made on fantacetic for participating in Fantasy Cricket are final. We prioritize customer satisfaction and will only consider cases where a transaction error has occurred. Please note that once a payment is processed, it cannot be reversed, and no refunds will be issued for any voluntary actions, such as choosing not to participate in a match after making a deposit.

If you are not completely satisfied with a deposit, purchase, or fee paid on fantacetic and believe an error occurred during the transaction, please contact us within three days of the transaction date. Our support team is committed to investigating the issue thoroughly and will determine the appropriate course of action at our discretion. Please be aware that all decisions made by our team regarding refunds are final.

fantacetic reserves the right to cancel any match(es) for any reason, with or without explanation. In such cases, all fees paid for the canceled matches will be refunded to users within 1-3 business days. We strive to ensure that refunds are processed promptly, but processing times may vary depending on your payment method or financial institution.

Additionally, fantacetic does not permit users to join any game rooms once a match associated with that game room (identified by the Series) has already started. This is to ensure the integrity and fairness of the competition. We advise all players to review the match schedules carefully and ensure they join the game rooms before the match begins.

In cases of technical issues or disruptions beyond our control, fantacetic will take necessary steps to address the situation, which may include issuing refunds or offering compensation in the form of credits or other benefits. Our goal is to maintain a fair and enjoyable experience for all participants.

For any further questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with fantacetic is positive and transparent.